Customer Satisfaction questionnaire
Training Evaluation
Answers to the following questions are meant to help us improve the training we offer to our customers. Your answers are confidential. Thank you in advance for your time.
1. How much of the knowledge and/or skills needed to successfully begin the course did you have? (circle one)
1 2 3 4 9
None of the Some of the Most of the Nearly all of Not applicable
knowledge knowledge knowledge the knowledge
2. What was the effect of the facilities and equipment on your learning? (circle one)
1 2 3 4 9
Very Somewhat Somewhat Very Not applicable
negative effect negative effect positive effect positive effect
3. How well did you understand the course objectives? (circle one)
1 2 3 4 9
No Some Moderate Complete Not applicable
understanding understanding understanding understanding
4. How many of its objectives did the course meet? (circle one)
1 2 3 4 9
None of its Some of its Many of its All of its Not applicable
objectives objectives objectives objectives
5. How effective was the way information was delivered (e.g., classroom, computer, video in helping you to learn? (circle one)
1 2 3 4 9
Not at all Somewhat Moderately Extremely Not applicable
effective effective effective effective
6. How helpful were the materials (handouts, workbooks, etc.) in your learning? (circle one)
1 2 3 4 9
Not at all Somewhat Moderately Extremely Not applicable
helpful helpful helpful helpful
7. How would you rate the amount of time allowed to learn the subject matter in the course? (circle one)
1 2 3 4 9
Much less time Somewhat less A little less Just enough Not applicable
time than needed time than needed time than needed time
8. How well organized was the course content? (circle one)
1 2 3 4 9
Not at all Somewhat Moderately Extremely Not applicable
organized organized well organized well organized
9. How did your knowledge and/or skills increase as a result of this course? (circle one)
1 2 3 4 9
No increase Some increase Moderate increase Great increase Not applicable
10. How much use will you have on your job for the knowledge and/or skills gained through this course? (circle one)
1 2 3 4 9
No use Some use Moderate use Great use Not applicable
11. Using the scale below, what is your overall satisfaction with the training program funded through the One-Stop Center? (circle one number below)
Very Very Didn't receive
dissatisfied satisfied any service
1 2 3 4 5 6 7 8 9 10 90
12. Considering all of the expectations you may have had about the training program, to what extent have the services met your expectations? (circle one number below)
Falls short Exceeds Didn't receive
of expectations expectations any service
1 2 3 4 5 6 7 8 9 10 90
13. Now think of the ideal program for people in your circumstances. How well do you think the program you attended compares with the ideal program? (circle one number below)
Not very close Very close Didn't receive
to the ideal to the ideal any services
1 2 3 4 5 6 7 8 9 10 90
Please write any comments in the space below: _____________________________________________
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Thank you for taking the time to fill this out
خوش بینی در محیط فاسد، خیانت به خود و جامعه است.حضرت علی (ع)